Tag Archives: customer service

That Time My Dad Stole All My Money

Since today is April Fool’s Day, here’s a little tale from the vault of dad stories. You remember my dad, right? He’s the one who gave me free butt soap as a gift one time!

This is my dad.

dad

Note* He is not a real pirate. 

Well, several years ago, NOT on April Fool’s Day, my dad went to the bank and needed a check made for something. I don’t remember the exact details, but the bank was going to charge him money to get this check from his own account. Being the hardworking, farm-raised, former Navy man he was, my dad was not about to pay extra for this check from his bank account.

After going back and forth with the bank teller, my dad grew so angry he decided to CLOSE his account and take his banking business elsewhere.

Dad: “Close my accounts!”

Bank Teller: “All of them?”

Dad: “ALL OF THEM!”

Meanwhile, a week or so later, I went to the same bank at a branch in my town and asked to do a fund transfer from my savings to my checking account.

The bank teller stared at the screen. She tells me she needs a manager to look something over.

You know where this is going, don’t you? 

So, the manager comes over and looks at the computer screen.

Manager: “It appears your account has been closed.”

Me: “CLOSED?”

This is the part of the story where the manager escorts me to a tiny desk in a corner, AWAY FROM THE PUBLIC so when they tell me my account has been hacked or something, I DON’T SCARE AWAY ALL THE PEOPLE.

I worked in retail for six years; I know EXACTLY what that tiny desk in the corner is for. 

So now, I’ve been passed onto Man With a Mustache to sleuth out what happened to my entire savings account.

Mustache Man: “It appears your account has been closed.”

Me: “CLOSED? Who closed it? I didn’t close it. All my money was in there! Where is MY MONEY?”

Mustache Man: *scrolling through my account information* “Do you know a…Jerry Witkins?”

Me: *speaking between clenched teeth* “I need to call my father.”

I ring up dear old dad who greets me like he’s Mrs. Doubtfire.

Dad: “Hellooooooo!”

Me: “Did you recently come into a large sum of money, Pops?”

Dad, in all sincerity: “Say, now that you mention it, I did actually find some extra cash.”

Me: “BECAUSE YOU STOLE IT FROM MY ACCOUNT!!!”

Dad explains to me about his trip to the same bank in his town and how he demanded to close his accounts. What he didn’t realize, and the bank teller didn’t explain to him, is that as co-signer for my savings account which my parents started for me as a child, he closed out MY account along with his.

And here’s the kicker, while he had no recollection of the sum of money in this “extra mystery account,” he figured it was one he’d started a long time ago and told the teller, “Yep, close it!”

Me: “You put that money back!”

Dad: “I’ll think about it.”

Me: “You march back into that back, tell the teller what you did, and put my money back!”

Dad did return my savings, and we had a good little laugh about it…much later. But because the bank had closed my account, I had to get a new account and new number. I wasn’t too upset though. This time, there would be NO co-signer.

Happy April Fool’s Day, everybody!
Tell me your best prank story, planned or otherwise!  

 

 

I’m Sorry, You Want My Dunce Number?

It began as one of those mornings. Nothing was going to be easy. Still, I mistakenly started my workday by making what I thought was a simple phone call.

Me: “Hello, I’m calling about completing our SAM registration.”

Woman on Phone: “Certainly, first may I have your name – first and last – your email, and phone number in case we get disconnected?”

I spell out and listen to her repeat all my information back to me.

Woman on Phone: “And do you go by Mr. Witkins?”

Me: *silence* … “Um, I’ll respond to MS. Witkins.”

Really?? I know it’s early in the morning, but my voice isn’t that low?
Have you listened to my vlog? I sound like a Jim Henson muppet!

Woman on Phone: *loud laughter* … *no apology given* … “And how can I help you today?”

Me: “I need to complete our SAM registration.”

Woman on Phone: “Alright ma’am, and what’s your dunce number?

Me: “My DUNCE number?”

This lady is not making friends with me this morning.

Woman on Phone: “Yes, ma’am. Every organization has their own Data Universal Numbering System (DUNS) number.”

Me: “Oh, DUNS number. I have no idea.”

Shit. Maybe I should have a DUNCE number.

Woman on Phone: “No problem, I can give you the number to look up your DUNS number and you can call back here when you have it.”

Me: “So, I look up my DUNS number and then I can call back here to complete our SAM registration?”

Woman on Phone: “Yes, ma’am.”

Lies! She told me lies!

The next half of my morning was spent taking a variety of background checks and chatting on the phone with more women assuring me this was how I register our SAM account.

FYI, a SAM account is used for any agency that receives federal funding. It’s the registry that proves you are who you say you are, and funds are sent through that registry. My nonprofit employer needed to update our account, but the problem it seems is that our registry was logged under an employee who is no longer with our agency. So I was trying to access our account and update the necessary info.

These are the faces I made during the following process.

Dealing With Customer Service Reps

First step: Call 2nd phone number and ask for agency’s DUNS number. Get told they don’t give DUNS numbers out over the phone, but they’ll email me the website link to look it up online.

Second step: Go to the website which forced me to complete an online background check in which I was asked a series of multiple choice questions about my identity – not my agency – MY identity. What are the first two digits of my social security number? What county was I born in?

Third step: Now answer 4 more random security questions.

Fourth step: Pass the background check! Acquire DUNS number! Find out DUNS number was in original email requesting SAM registration all along.

Fifth step: Hit head on desk.

Sixth step: Call back to original SAM registration line. Give them DUNS number.

Seventh step: Become informed that I must create an account on the SAM registration website.

Eighth step: Do that.

Ninth step: Become informed I must submit a notarized letter signed by the head of my agency confirming I am who I say I am in order to be approved as the new agency account administrator.

Tenth step: Hit head on desk more.

Eleventh step: Write letter to be notarized. Get boss to sign it.

Twelfth step: Get letter notarized by a lady at the bank.

Thirteenth step: Discover the bank lady uses an embossed notary seal, not an inked one. So this will never show up when I scan it and send it to the federal government.

Fourteenth step: Scan letter anyway and email to government. Become informed I must create an account on a third website for that day.

Fifteenth step: Go home. The federal government hates me.

How was YOUR morning?

%d bloggers like this: