Tag Archives: employees

Do I Get Tension Headaches? Why Yes, Of Course

Source: Google Images

It’s the holiday season
And Santa Claus is coming back
The Christmas snow is white on the ground
When old Santa gets into town
He’ll be coming down the chimney, down
Coming down the chimney, down

Happy Holiday
Happy Holiday
While the merry bells keep bringing
Happy Holidays to you

I don’t know if I’ve mentioned it, but I work at a mall.  I am a sales manager at a well known department store, and though I like the people I work with, things are a little stressful right now.  The Ho Ho Horrors of the Holidays are upon us and I seem to be spending my days answering phone calls and questions that sound like this:

“The coupon for this sweater isn’t scanning and I can’t find the brand on the back of it, but the coupon was printed online and I can’t type it in cause the ink like splotched over two of the numbers and I keep trying to type in like a ‘7’ or a ‘9’ but it isn’t working and this lady has been really patient, but what should I do?”

“Can she return the ring if she has it sized?”

“Was I suppose to take a break?  Well, can I just leave early then?”

“So and So keeps taking my sales, but I don’t want to talk to her.  Can you tell her to stop stepping in with my customers?”

“Can I get a hanger pick up in kids, juniors, mens, and Fine Jewelry?”

“A customer just called and said we better take a look in the bathroom.  It sounds bad, you should get gloves.”

*bangs head on cash register*

To push past the easily stressed out answers I could provide, such as “No Lisa, I’m not giving you the stink eye, I just have a tension headache and it’s making my eye twitch!”  I’ve been answering my team with statements like this:

“You’re phone extension keeps clicking, naaaah, that’s just the reindeer on the rooftop!” 😉

“You’ve emptied the fitting rooms 50 times and they’re still full?  That means you can skip weight training at the gym tomorrow!”

“It’s cold in the store?  Good thing sweaters are half off today!”

“A whole shelf of boots fell on the floor?!  Tell the Shelf Elf to knock off the shenanigans!  We’ve got a business to run!”

And when the coffee cheerfulness has worn off, I read for Excedrin.  NEW:  For Retail Tension Headaches!  Courtesy and Inspiration from Queen Latifah.

How’s the month going for you?

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